Terms of Service

Version: 2026-11. Applies to new users from publication and to existing users from 2026-10-03.

These Terms of Service ("Terms") are an agreement between you and Kovács Milán Barnabás, sole trader (registered seat: 1204 Budapest, Berzsenyi Dániel utca 3., Hungary; registration no.: 62257785; tax no.: 92020948-1-43; email: hello@groxo.app; "Groxo", "we"), and govern your use of the groxo.app website and app (the "Platform"). You accept them by ticking the box when you sign up. Organisers also accept the Organiser Terms. How we handle personal data is set out in the Privacy Notice.

1. Definitions

• Fan: a user who discovers, follows, registers for or buys tickets to events.
• Organiser: a user who publishes events and is the seller of the tickets and season passes sold for them.
• Event: an activity an Organiser publishes on the Platform.
• Ticket: a right to attend one Event, bought or registered for on the Platform.
• Season Pass: a right to attend the Events an Organiser includes, during the pass's validity period.
• Content: text, images, video or other material uploaded to the Platform.
• Consumer: a natural person acting outside their trade, business or profession.

2. Groxo's role

Groxo is an intermediary platform. We do not organise Events and we do not sell Tickets. The contract for a Ticket or Season Pass is between you and the Organiser; the Organiser's name is shown on the Event page and before you pay. Our contract with you covers your use of the Platform, which is free of charge for you.

3. Eligibility and accounts

You may use the Platform as a Fan from age 16, and as an Organiser from age 18 with full legal capacity. You must give accurate information and must not share your account. You are responsible for keeping your login details confidential. If you suspect unauthorised access, email hello@groxo.app immediately.

4. Acceptable use

You must not use the Platform to:

• break the law;
• publish Content that is unlawful, fraudulent, defamatory, hateful, harassing, threatening, obscene or infringes others' rights;
• choose a name, event name or other identifier that is offensive, misleading or impersonates a person or organisation;
• impersonate anyone or misrepresent your connection with anyone;
• send unsolicited messages or harvest other users' data;
• copy or reverse-engineer the Platform, or gain unauthorised access to its systems;
• circumvent or interfere with the Platform's security or fee features.

5. Content, reporting and moderation

Licence. Content you upload remains yours. You grant Groxo a non-exclusive, royalty-free licence to use it to the extent needed to run and promote the Platform, lasting until the Content is deleted. You are responsible for holding the rights to your Content.

Reporting illegal content. If you find Content you believe is illegal, email hello@groxo.app. Tell us why it is illegal, where exactly it is (its link), your name and email address, and confirm that your report is made in good faith and is accurate. We acknowledge receipt, decide in a timely, objective way, and tell you the outcome.

Moderation and reasons. We may remove or restrict Content, or suspend an account, if it breaks the law or these Terms. When we do, we tell you in writing, at the latest when the decision takes effect, the reason, the facts and the legal ground, and how to contest it. You can contest it by emailing hello@groxo.app; a person, not an automated system, reviews it. You can also go to court or to an out-of-court dispute settlement body under the EU Digital Services Act.

Point of contact. Our single point of contact for users and authorities is hello@groxo.app. We communicate in Hungarian and English.

6. Buying tickets and registering

Before you pay, we show the full price, including the service fee charged by the Organiser, and the Organiser's name. Payment is processed by Stripe (Stripe Payments Europe, Limited), and the ticket price goes directly to the Organiser's Stripe account; Groxo never receives or handles ticket money. After a successful payment or free registration we email your Ticket and its QR code. You may pass a Ticket to someone else only if the Organiser expressly allows it.

7. Service fee

On paid Tickets and Season Passes, the total price includes a service fee charged by the Organiser: 10% of the face value, and at least 200 Ft per Ticket. The service fee is part of the price you pay the Organiser; out of it, the Organiser pays Groxo a platform fee. Free registrations carry no fee. If an Event is cancelled, the Organiser refunds the service fee as well. Otherwise the service fee is not refundable once the Ticket is issued, unless the law provides otherwise.

8. Right of withdrawal

Under Hungarian Government Decree 45/2014 (II. 26.), section 29(1)(l), the 14-day right of withdrawal does not apply to leisure services provided on a specific date, including Tickets and Season Passes for sports events. A Ticket cannot be returned simply because you changed your mind.

9. Cancelled and postponed Events

Cancellation. If an Event is cancelled, the Organiser must refund the full amount you paid, including the service fee, within 14 days of the cancellation, to the card you paid with.

Postponement. If an Event is postponed, your Ticket stays valid for the new date. If you cannot attend on the new date, you may ask the Organiser for a full refund within 14 days of being notified.

Other refunds. Beyond these cases, refunds are the Organiser's decision, within the law. Contact the Organiser first; if they do not respond, email us and we will help. Groxo cannot refund ticket money itself, because it never holds it.

10. The Platform and Groxo's responsibility

We run the Platform with professional care, but it may occasionally be unavailable for maintenance or because of faults outside our control. As a Consumer, your statutory rights for digital services, including conformity rights, are unaffected.

Organisers are responsible for their Events, including whether and how they take place. Groxo is liable under the law for its own breaches of contract in providing the Platform. We are not liable for Organisers' conduct, or for losses that were not foreseeable when the contract was made.

Nothing in these Terms excludes or limits our liability for intentional harm, for breach of contract causing death or harm to body or health, or under mandatory consumer protection law.

11. Suspension and termination

You can delete your account in Settings at any time. Restrictions that apply to Organisers are set out in the Organiser Terms.

If you breach these Terms, we may restrict or suspend your account, and terminate it for serious or repeated breaches. We tell you the reasons as described in section 5. We may act immediately where the law requires it, or in case of fraud, illegal Content or a risk to the Platform's security.

Tickets you have already bought stay valid after your account ends, because your contract for them is with the Organiser. Your data is then handled as described in the Privacy Notice.

12. Complaints and redress

You can send a complaint to hello@groxo.app or by post to our registered seat. We answer written complaints in writing, with reasons, within 30 days, and keep the complaint and our answer for the period the law requires.

If we reject your complaint, as a Consumer you can turn to:

• a conciliation board: the board for your place of residence, or the one for our seat, which is the Budapest Conciliation Board (Budapesti Békéltető Testület; 1016 Budapest, Krisztina körút 99., III. emelet 310.; bekelteto.testulet@bkik.hu). We cooperate in its proceedings.
• the consumer protection authority: the government office for your county or Budapest.
• the courts: as described in section 14.

If you live in another EU country, you can also ask the European Consumer Centre in your country for help.

13. Changes to these Terms

We may change these Terms. We notify you of material changes by email or in the app at least 15 days before they take effect. We may ask you to accept the new version before you continue using the Platform; if you do not accept it, you can delete your account. Changes never apply retroactively.

14. Governing law and disputes

These Terms are governed by Hungarian law. If you are a Consumer living in another EU country, this choice of law does not deprive you of the protection of the mandatory consumer protection rules of the country where you live. As a Consumer, you can sue us in the courts of your place of residence, and we can sue you only there. Please contact us before starting formal proceedings, so we can try to resolve the matter amicably.

15. General

If any provision is invalid, the rest stay in force. You may not transfer your rights without our consent; we may transfer ours if our business is transferred, and we will tell you. We are not liable for delays caused by events beyond our reasonable control (force majeure). The Hungarian and English versions of these Terms are equally authentic; where they differ, the interpretation more favourable to the Consumer applies. Questions: hello@groxo.app.