Contact & Support
Frequently asked questions
How do I list an event on Groxo?
Sign up as an organiser, complete your organiser profile, and submit your identity verification. Once approved, the "Create Event" button will appear in your navigation. Fill in the event details, add ticket tiers if needed, and hit Publish — your event will be live immediately.
How does organiser verification work?
After registering as an organiser, go to your profile and click "Request Verification". You'll be asked to upload a government-issued photo ID. Our team reviews submissions manually and aims to respond within 2 business days. Verified organisers receive a badge on their profile and can be trusted by fans browsing the platform.
How do I get a refund for a ticket?
Refund rules are set by the event organiser. Contact the organiser first, through the contact details on their profile. If the event was cancelled or the organiser doesn't respond, email us at hello@groxo.app and we'll help.
How do I delete my account?
Go to Settings and choose Delete account. Your profile, personal data and uploads are deleted. Events that already sold tickets stay listed, because buyers' tickets depend on them. Organisers with upcoming sold events, unrefunded cancelled events or active sold season passes need to resolve those first.
Can I edit or cancel my event after publishing?
Yes. Open the event and choose Edit Event to change its details. Prices can't change once tickets have sold. To cancel, choose Cancel Event, then refund every buyer in full within 14 days, as the Organiser Terms require.