Contact & Support
Frequently asked questions
How do I list an event on Groxo?
Sign up as an organiser, complete your organiser profile, and submit your identity verification. Once approved, the "Create Event" button will appear in your navigation. Fill in the event details, add ticket tiers if needed, and hit Publish — your event will be live immediately.
How does organiser verification work?
After registering as an organiser, go to your profile and click "Request Verification". You'll be asked to upload a government-issued photo ID. Our team reviews submissions manually and aims to respond within 2 business days. Verified organisers receive a badge on their profile and can be trusted by fans browsing the platform.
How do I get a refund for a ticket?
Refund policies are set by the event organiser. Check the event description for the organiser's refund terms, then contact them directly using the email address shown on the event detail page. If the event was cancelled or significantly misrepresented, contact us at hello@groxo.app and we'll do our best to help resolve the dispute.
How do I delete my account?
Account deletion is available from your profile settings. Open your profile, scroll to the bottom, and select "Delete account". This action is permanent — your profile, registrations, and any events you've listed will be removed. If you're an organiser with active events, please cancel or transfer them before deleting your account. For help, email hello@groxo.app.
Can I edit or cancel my event after publishing?
Yes. Go to "My Events" in your navigation, find the event, and click Edit. You can update all event details, including ticket tiers and pricing. If you need to cancel an event, please notify all registered participants as soon as possible via the contact information they provided at registration, then delete the listing from your dashboard.